Is VIVAMOMENTO trustworthy? FAQ about the company and the app

To shop, open the VIVAMOMENTO app, sign in and choose a product. Before completing the order, check the address, shipping cost, delivery estimate and payment methods shown in the app.

If you pay with Pix, check the amount and recipient in your banking app. Keep the payment receipt with your order number.

After payment is confirmed, the order is picked, packed, and shipped. Shipping information is provided through the channel indicated in the order confirmation. Before paying, check the full address, including the street number, any additional address details, and postal code, and review the shipping cost and timeframe provided for your area.

If the stated timeframe passes and you have not received an update, call our customer service team with your order number, purchase date, and proof of payment on hand.

You can request a return within 7 days of receiving your product. Contact support or select the return option. To reach support, call (11) 2367-8448, Monday to Friday, 8 a.m. to 5 p.m. Have your order number, purchase date and payment receipt ready.

VIVAMOMENTO is evolving from gamified interactive e-commerce into a global provider of AI-driven B2B smart business solutions. We aim to connect quality supply chains in Asia, commercial content produced with AI, a global creator network and buyers, helping manufacturers and brands reach international markets more efficiently.

Interactive e-commerce gave us experience in product operations, community engagement and user interaction. The new 2027–2029 direction extends that foundation into enterprise services with longer-term value: moving from "users taking part in product campaigns" to "technology, creativity and a global network working together to serve real business".

To make sure good ideas aren’t held back by technical barriers, good products aren’t limited by geography or channels, and more people can take part in real global commerce through technology and collaboration. We believe AI should bridge creativity, manufacturing capacity and market opportunities.

Our brand promise is "ONE IDEA. A WORLD OF OPPORTUNITIES." — one idea, connecting the world to limitless opportunities. It isn't just an advertising slogan; it rests on four beliefs: AI FOR EVERYONE, giving more ordinary people the ability to create for business; ONE IDEA. EVERY LANGUAGE., letting one idea cross languages and settings; FAIRER TRADE. BETTER OPPORTUNITIES., giving quality manufacturers more global market opportunities; and GLOBAL CO-CREATION, letting manufacturers, creators, business partners and buyers create real value together.

Producing professional ads, product visuals and videos used to require large budgets and specialist teams. AI is lowering that barrier. VIVA wants ordinary users and small teams, supported by training, tools and review, to take part in creating content for real products, with approved work used in commercial settings.

A good product shouldn't be limited to one language, one persona or one ad setting. With AI-assisted scripting, translation, voice-over and editing, the same product can be expressed in ways that suit different countries and audiences, making localized communication more efficient while keeping human review and cultural adaptation.

Many manufacturers have well-established processes and products but lack the ability to market overseas or reach buyers. We want to use content created with AI, global channels and B2B services to help more qualified manufacturers be discovered in international markets. “Fairer” here means widening business opportunities; it does not mean guaranteed orders or market results.

Future global business won't be done by a handful of big companies alone. Manufacturers supply products, creators contribute real footage and ideas, local partners handle promotion and business connections, and buyers bring their needs. On the basis of clear authorization, task standards and contractual terms, everyone completes verifiable business projects together.

Traditional e-commerce focuses on transactions, ad agencies on promotion, and AI tools on a single technology. VIVA aims to integrate supply chain, AI content, cross-border distribution, creator collaboration, B2B inquiries and performance analytics into a solution businesses can use. These capabilities will be built in phases, and not all of them are live yet.

In 2027 we prioritize building supply chain resources, content production and core B2B services; in 2028 we expand the multilingual matrix, automated workflows and global creator collaboration; in 2029 we further integrate business opportunities, transaction feedback and smart optimization. This is the strategic direction; the actual launch scope and timing follow official announcements.

The roadmap includes product information organization, AI creative scripts, product visuals, video editing, multilingual versions, audience adaptation, content review, a marketing matrix, AI livestreaming, digital humans, data tracking and workflow optimization. Which features are available follows each phase's official release.

For example, the same insulated bottle can get localized content for different settings: the gym in Brazil, driving in the US, the office in Japan, family travel in the Arab world and a café in France. The product stays the same, but the language, people, selling points and lifestyle portrayed can differ.

AI can help generate and adapt large volumes of content, but product specifications, advertising claims, likeness permissions, local culture and advertising compliance still need review. VIVA emphasizes human–machine collaboration rather than unconditional fully automatic publishing.

Starting from unified product information and brand standards, we produce differentiated scripts, subtitles, voice-overs and video versions for each country, language, consumer group and platform format, cutting the repeated work of starting from scratch in every market.

It means managing multiple properly authorized social accounts, content channels, national markets and publishing schedules in one place, distributing content according to each audience and channel, and tracking results. Automatic publishing on each platform depends on API permissions and platform rules.

This is a key area of technology development for 2027–2029. The goal is to gradually connect asset management, editing, localization, approval, scheduling, publishing and performance review, but launch timing, supported channels and the degree of automation must be confirmed item by item.

AI livestreaming, digital hosts and multilingual product presentations are planned services. Commercial use must follow the target country's advertising rules, platform policies and applicable identity disclosure requirements, and digital content must not pose as an unauthorized endorsement by a real person.

A utility digital human is typically used for brand introductions, product explanations and customer-service-style presentations. A celebrity digital human involves a real person's likeness, voice and commercial image and requires explicit permission. VIVA will not present an unauthorized celebrity likeness as an official commercial partnership.

Our goal is to let businesses track metrics such as impressions, views, clicks, inquiries, lead quality, customer follow-up and actual orders. The data shown depends on channel permissions and actual system capability, and view counts cannot be equated with sales.

No. AI can make content production and testing more efficient, but actual costs and business results depend on material quality, market competition, channel policies, product pricing and execution. We encourage judging the value of the service by verifiable project data.

Manufacturers provide real products and supply capacity, creators propose ideas and produce materials, local partners support promotion and business connections, and buyers state their needs. Together, they create business value through clearly defined projects.

Yes. The platform can select proposals through calls for ideas, screening, testing and brand review. Whether an idea is adopted, whether it's used commercially and how it's paid should be set out in advance in the project rules.

Through unified product information, task standards, material guidelines, translation and proofreading, review processes and project management, creators in different markets produce content around the same product that suits local audiences.

They can apply to become partners. Partnerships may include organizing local creators, commercial content production, market distribution, data operations and brand project execution; responsibilities and revenue arrangements follow the contract.

Yes. VIVA aims to gradually connect compliant local channels, purchasing agents and distribution partners to jointly assess target-market demand, product fit and business opportunities.

We focus on verifiable content delivery, material quality, valid inquiries, customer conversion, purchase orders and partner satisfaction, rather than simply the number of accounts, shares or invitations.

ACADEMY, creative events, brand training, showcases of outstanding work and physical creative spaces are part of our plans, which continue to evolve. Specific courses, event locations and eligibility follow official announcements.

VIVAMOMENTO LTDA is registered in Brazil under CNPJ 67.682.074/0001-26. The company operates in retail and has an office at Rua Gomes de Carvalho, 1108, 2nd floor, Vila Olímpia, São Paulo – SP, postal code 04547-004.

Check the registration status, opening date and address in the Brazilian Federal Revenue Service’s CNPJ lookup.

You can verify the company through its CNPJ registration and check the official app on Google Play. If you have questions about a charge, an order or a message in our name, check with customer support at (11) 2367-8448.

VIVAMOMENTO is an interactive shopping platform created for Brazilian consumers. It brings three things together in one experience:

• Products for everyday use, organized into categories such as electronics, home, pets, organization, storage, camping, security, and small appliances;
• VIVA FLASH, the format whose launch we announced on July 13, 2026, featuring limited-time offers, member benefits, and points;
• Community, where users can share experiences, talk with other members, and take part in the activities we organize.

Our company began operations in Brazil on June 25, 2026, the date shown in the CNPJ registration. Before that, we spent about seven months researching the Brazilian market, and that research led us to choose the country as our starting point. In July, we announced the launch of VIVA FLASH. We are therefore a young company, which is precisely why we make a point of keeping our information readily available.